Return Policy

Return Policy

International Returns & Exchanges

You can initiate a return for most new and unopened items within 7 days of delivery for a full refund. You must return items in new or unused condition with all original materials included with the shipment. We must receive your returned items at our processing facility within 45 days of delivery. If the return is a result of defective product, we will refund the full cost of the merchandise.

 

Defective Product

Defective items, items damaged at the time of receipt. Your shipping charges will be waived. When we receive your return, we will inspect the item and issue you a refund. If the product is not found to be defective, shipping fees will apply and/or a partial refund may be issued.

 

Products Returned After 20 Days

Because products decrease in value over time, we offer partial refunds for items returned more than 20 days after delivery. In addition, we may reduce the refund further based on the condition of the merchandise. We also deduct the original and return shipping charges from your refund, as described in the Returns Policy.

 

Cancellation policy

You may cancel your order before the order has shipped or been intercepted by the logistics company. If the order has already been shipped, we cannot cancel your order.

 

Shipping Policy

 

Shipping

Generally, most of the shipping costs are borne by merchants when the order is shipped out.

Customers will afford little or zero shipping costs.

 

Shipping time

 Shipping way

Area

Time

Airmail

 United Kingdom, France, Spain, Germany, Netherlands, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland, Australia, New Zealand, Singapore,

 Approximately 10-25 business days

 Italy, Brazil, United States, Canada

 Approximately 10-30 business days

 Other countries

 Approximately 10-45 business days

 EMS

 Approximately 6-30 business days to worldwide

 DHL/UPS

4-8 business days

 

Tracking

A shipping confirmation is emailed to you as soon as your purchased product has been shipped, which will allow you to track the status of your shipment online.

If you are not completely satisfied or if there is a discrepancy with your order, please retain all documentation and packaging and contact us immediately by sending an email or click Online Support for assistance.

 

Delayed at customs

Show the related information to help customs clearance if you are informed the product delayed at customs.

If you have any problems with getting your parcel, please email us immediately and we will try to help you to get you parcel.

 

Notes: rare possibility: if the parcel lost in transit, the half of the order amount will be issued. 
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